How can I contact support for help with my account?

You can reach support through our dedicated Help Center, where you can submit a ticket with detailed information about your issue. Alternatively, use the live chat feature available during our standard support hours for real-time assistance. For urgent matters, you may call our toll‑free number, which connects you directly to a support specialist.

What are the operating hours for customer support?

Our primary support team is available Monday through Friday from 8:00 AM to 6:00 PM Eastern Time. We also offer a self‑service knowledge base that is accessible 24/7. If you need assistance outside these hours, you can still submit a ticket and it will be prioritized the next business day.

What types of support channels are offered?

Customers can use our online ticket system, real‑time live chat, or telephone support for immediate assistance. Email support is also available, with a typical response time of 24 hours. For developers, we provide a dedicated API help forum where community members and staff collaborate.

How do I troubleshoot a common login problem?

First, verify that your username and password are correct and that the Caps Lock key is off. If the issue persists, reset your password using the "Forgot Password" link and clear your browser cache. Should the problem continue, contact support and provide the error message and the time it occurred.

What is the escalation process for unresolved issues?

If your issue is not resolved within the first tier of support, we automatically assign it to a senior specialist for a deeper review. You will receive a confirmation email with a unique case ID and a timeline for resolution. Persistent problems are escalated to the product development team, and we keep the customer informed at each step.

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